About Us

Do you want to help radically change the way the world treats disease and injury?

At Inventia, we are a multidisciplinary team, deeply inspired by our mission to democratize and enable better 3D biology. Our revolutionary technology, RASTRUM™, enables pioneers in drug discovery and medicine to drive innovation in the treatment of disease.

Are you motivated by solving complex problems in a dynamic work environment? Does the opportunity to interact first-hand with scientists working on cutting-edge research excite you? Then come and join our team!

The current global team sits at 50 employees across our US, Australian and European offices. We highly value our culture, the diversity of the team and the passion we have for supporting our product and the impact it will have.

Job Summary

The Field Service Engineer will work with our customer base and internal team to ensure the proper functioning of RASTRUM™.

Key Responsibilities

• Coordinate daily technical support with members of the Support, Commercial and Engineering teams
• Follow simple software-driven diagnostic workflows to diagnose and remediate technical issues
• Perform hands-on technical interventions on instruments at customer sites in Australia and in our laboratory space in Sydney, Australia. With the potential of travel to sites in Asia, if and when required
• Support the Manufacturing team in Sydney with the procurement, assembly and supply of tools and components to support field staff in our US and UK hubs
• Engage and train third party engineering service providers and provide coordination for site visits
• Drive continuous process improvement within the customer support framework
• Provide detailed technical feedback to the Product Team to assist in guiding new feature development streams

Qualifications

• Bachelor’s degree or higher in a related discipline (e.g., engineering, bioengineering, biotechnology, cell and molecular biology, etc.)
• Experience working in a cell culture laboratory is a plus, but not required
• Ability to communicate and hold technical discussions with clients in a professional, friendly and effective manner
• Analytical thinker with excellent problem solving skills, strong technical troubleshooting aptitude and willingness to perform hands-on work
• Ability to adapt to changing priorities and deadlines
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects

Additional Information

This role offers opportunities for travel within Australia.

A strong market based salary is on offer, within a supportive but empowered, fully agile environment, which we have worked hard to create. Come and do work that really matters within a team who cares as much about one another as the mission.

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RASTRUM