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Senior Product Manager



Sydney, NSW, Australia
Posted on Wednesday, June 19, 2024

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Karbon is looking for an experienced Product Manager to take a new initiative from concept to market launch and beyond. You will work on everything from market analysis, design, build to go to market activities. We want you to have a passion for SaaS products and be willing to roll up your sleeves and build this new product with high autonomy. This is an office-based role at our new office on Pitt Street.

Overview of Key Responsibilities

  • Develop a deep understanding of the business and product, and drive a vision for your aspect of the Product roadmap.
  • Continuously collaborate with Karbon customers and stakeholders to understand pain points, opportunities and requirements.
  • Analyse user needs and feedback.
  • Analysis of data to understand user behaviour and success metrics.
  • Follow our competitors and the industry, understand the market and contribute Product ideas.
  • Champion the backlog of small-sized customer requests into Sprints.
  • Assess value, develop use cases, and prioritize features, epics, stories and themes to ensure work is aligned with product strategy.
  • Ensure that your sprint team always has an adequate amount of prior prepared tasks to work on.
  • Provide backlog management, iteration planning, and elaboration of the user stories.
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
  • Keep abreast with Agile/Scrum best practices and new trends.
  • Run the Sprint retrospectives.
  • Ensure the final product is user-centric, whilst considering the efficiency of delivery and business needs.
  • Ensure Quality Assurance testing of bugs and features.
  • Report bugs and errors to the development team and aid in their successful resolution.
  • Establish and maintain good working relationships both within the development team and the wider organisation.

Reports to

  • Chief Product Officer

Direct Reports

  • none

Skills and Qualifications

  • 5+ years experience in a Product Management role delivering high-quality solutions
  • Entrepreneurial mindset and passionate about building great products that meet our customer’s needs
  • Experience working on SaaS apps that target businesses or consumers
  • Driven to understand customer insights and champion their voice
  • Analytical skills and desire to dig into the data to understand user behaviour and success metrics
  • Ability to create roadmaps backed by solid business cases
  • Ownership of the product lifecycle from requirements gathering through design, development, and release
  • Champion the backlog of small-sized customer requests into Sprints
  • Contribute to sprint planning by balancing features, continuous improvement tasks, tech debt and bugs
  • Be a team player who is able to establish rapport, credibility, and trust throughout the organization at all levels

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

Why work at Karbon?

  • Gain global experience across USA, New Zealand, UK, and Canada
  • 4 weeks annual leave plus 5 extra "Karbon Days" off a year
  • Flexible working environment
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
  • Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!