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Software Engineer - Support



Software Engineering, Customer Service
Canberra, Australia
Posted on Tuesday, July 9, 2024

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Karbon is looking for a Support Software Engineer to join our Australian team in Canberra. The ideal candidate for this role is a self-starter who is passionate about solving customer's technical problems.

Seeking support engineers skilled in balancing efficiency and excellence. Karbon is looking for a Support Software Engineer to join our Australian team in Canberra or Sydney. The ideal candidate for this role is a self-starter who is passionate about solving customer's technical problems. Ideal candidates thrive in teamwork,supporting and maintaining products while valuing autonomy. . We prioritize ownership and impact, welcoming diversity, passion, and authenticity in a collaborative, sincere environment.

Key Responsibilities

  • Proactively monitoring production environments and taking corrective actions when necessary
  • Working with Customer Success and Support teams to address issues raised by customers and notifying the Development team when required
  • Database administration, automation, performance tuning, and doing data fixes when necessary
  • Performing data extraction at the request of customers or internal stakeholders
  • Working with the Product team to provide targeted solutions for specific customer problems
  • Creating and maintaining documentation, and responding effectively to customer tickets
  • Executing Data and Dev Ops projects alongside business-as-usual tasks


  • Bachelor's Degree in Computer Science (or relevant industry experience)
  • Strong relational database knowledge (preferably Microsoft SQL Server)
  • .Net experience, specifically around investigating .Net exceptions
  • Previous application support experience, or clear capability to work in a application support role, with excellent communication skills
  • Platform monitoring or system administration skills with a focus on automation
  • Familiarity with Microsoft tech stack
  • Strong customer-focus and dedication
  • Ability to clearly explain and document issues
  • Analytical thinker capable of multitasking and prioritizing
  • Keen interest in learning and adopting new technology
  • Team player who brings passion
  • Able to work from our office 4 days/week

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!