Job Description

Our Customer and Operations team are trusted advisors to executive leaders and boards across the public and private sector in Australia, supporting them to meet the challenges of a complex and rapidly evolving environment. We help our clients transform into efficient, customer-focused and future-ready organisations. Our Customer Intelligence team contributes specialist skills of primary and secondary research to provide deep insights to enable data-driven strategic decisions.

Your Opportunity

To support our growth ambition and strong pipeline, we are now seeking a Research Manager to join our Customer Intelligence team. In this role you will support a wide range of engagements across transformation, customer strategy, customer experience, marketing and brand development. You will be hands-on in planning, designing, executing, analysing and reporting custom research to meet the needs of the engagement.

You will work closely and collaboratively with the national KPMG Consulting team across a wide range of clients in public and private sectors to lead the delivery of quality customer research and insights for our clients.

This position is ideal for individuals with experience in either a Consulting environment, a market research agency or a client-side insights role, who are seeking the opportunity to broaden their expertise across multiple clients and industries. This role will empower you to undertake challenging and rewarding work by utilising your leadership, analytical, and problem-solving skills in a supportive and dynamic environment.

You will play a crucial role by:

• Providing expert guidance on research and analysis methodology, including advanced qualitative and quantitative approaches, to clients and KPMG team members.
• Support business development activities including proposal design, development and drafting commercial offers.
• Lead engagement management including budget and resource allocation, manage third parties, manage all aspects of client deliverables.
• Be hands-on in analysing both qualitative and quantitative data, applying your well-developed problem-solving skills to draw insights into client challenges and suggest relevant actions.
• Utilize your excellent communication skills to prepare and present impactful reports.
• Using and experimenting with current and emerging digital tools for fieldwork, data analysis and presentation.
• Engage and build strong relationships with our clients and KPMG teams across a broad range of sectors including financial services, corporates, government, energy, technology and media.
• Support Directors and Partners in delivering client engagements to a consistently high standard of accuracy, project management and timeliness.

Your Experience

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your experience, skills and qualifications may include:

• Experience: Demonstrate strong hands-on research/insights/analytics experience within a business to business or consulting environment.
• Technical skills: End-to-end design of primary market research.
• Analytical skills: Use software (e.g. DisplayR/ Q) to analysis data, identify relationships and develop relevant insights.
• Communication skills: Ability to clearly articulate ideas, visualise data, storytelling from data, contribute to client deliverables, and support presentations.
• Project management: Strong attention to detail, allocating resources within budget, and managing expectations of engagement leaders.
• Requirements: Degree in relevant field e.g. business, commerce, market research, data science, mathematics, statistics, psychology) and currently authorised to work in Australia without the need for visa sponsorship now or in the future

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.