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Solutions Director



Melbourne VIC, Australia
Posted on Tuesday, September 19, 2023

About the role

As part of Lexer’s Solution Team, you will lead our Solution Analysts and project managers to design and document technical data scopes, identify use cases, and project phasing and delivery plans.

You will work closely with our Sales and Customer Success leads to develop artifacts and optimise operational tasks and processes that will drive efficiency, productivity, and customer advocacy.

You will support Lexer’s Product Management with subject matter expertise, know how, and recommendations that will guide our product roadmap and product evolution.

What we are looking for

  • 7+ years of experience working in a data business on working with diverse data-related technical projects
  • Thorough understanding of Martech landscape
  • Knowledge of relational and non-relational data, data storage concepts, APIs, and formatting standards
  • Fundamental commercial understanding of data usage in an enterprise environment (marketing, personalization, etc.)
  • Demonstrated strong interpersonal and communication skills to develop and maintain relationships with customers and colleagues. Experience managing a team of individuals
  • Strong organization, critical thinking, problem-solving and attention to detail skills
  • Relevant university degree in Information Technology, Commerce, or related field. Or equivalent on-the-job training.

In this role, you will

Solution Architecture - Through the sales process and growth opportunities for existing customers, analyze and recommend the right solution and scope of work to achieve the desired outcome for our customers. Collaborate with the customer, the customer’s IT team, and vendors to compile data to assess actual needs and capability. Partners closely with the Sales & Success teams throughout the technical design process, providing regular updates on progress to ensure transparency.

Solution Documents - Build a comprehensive documentation package. Partner with Solution Analysts to create a highly detailed data design and scope of work, noting inclusions and exclusions and design implications to help assign time, resources involved, and cost for the actual build and implementation, which could be used as an appendix to a customer contract.

Consulting with Solutions, Sales, Marketing & Product teams - Engages with the wider Lexer business to ensure alignment on upcoming projects, resourcing requirements & strategic product development roadmap

Managing a team of Solutions Analysts - Manages a team of Solutions Analysts and helps them manage priorities, providing technical and non-technical guidance and coaching to help improve decision-making and design scalable solutions


  • Top-of-the-range tech, & a monthly connectivity allowance for all Lexis
  • We value work-life balance & flexible working. New Lexis receive a signing bonus - To set up your home office
  • Dog-friendly office - Bring your pup to work. Don’t have one, cuddle someone else's!

About Lexer

Lexer helps brands and retailers drive incremental sales.

We do this by providing data, software and services that deliver an enriched customer view and all the tools required to genuinely understand and engage with customers at every stage of their journey, online and offline.
With extensive, cross-functional experience in retail, technology, and advertising, our team has the talent and insight to build innovative products and provide exceptional service with a human touch.

We value team members who are:

🤓 Sharp 👯‍♀️ Dependable 💪 Proactive 📈 High-value ❤️ Caring 👩‍🎤 Playful

We are a private Australian founded company with a team of 110+ across Melbourne, Sydney, Los Angeles, New York, Vietnam and Singapore working with about 200+ brands in Australia, Asia and the USA.

We're growing fast, so reach out soon to join our values-driven, life-friendly team for the opportunity to do your best work.

Lexer is an equal opportunity employer

At Lexer, we believe in bringing your whole self to work. We don't just accept difference, we love and celebrate it.We make hiring and employment-related decisions based on a person's experience, qualifications, performance and passion.

We celebrate all cultures, linguistic backgrounds, abilities, races, genders, sexual orientations, as well as family and carer responsibilities. We do not discriminate against any candidate or employee for these reasons, or for any other reason protected by law.

Some roles are subject to a background and criminal history check, where this is a security requirement. Any information we collect about you is subject to Lexer's Privacy Policy

We encourage all applicants to apply, including those seeking flexible working options. We will consider requests for flexible work options wherever reasonably possible.