Sales & Operations Coordinator (UK & Germany)

• High growth Consumer Goods eCommerce/Wholesale business
• Hybrid - WFH 4 days/week, 1 day in Central London office
• Management of supply chain service to online, retailer & distributor customers

Let's talk about the team:

Love to Dream is an Australian-owned business founded in 2008 by Hana-Lia Krawchuk who invented the Swaddle UP to help babies achieve better, longer and safer sleep. The first range of innovative swaddles and sleepwear hit the stores of Sydney and sold out in two weeks. Fifteen years later, Love to Dream has established the baby sleep category, is the market leader in Australia, and sells over 500 SKUs, in 40+ countries globally.

In 2019, Quadrant Private Equity’s Growth Fund invested in Love to Dream, enabling the business to scale up at a significant pace both locally and internationally. As part of this Love to Dream’s DTC operations have been launched across China, UK, EU and the US over the last three years, along with creation of global teams based in the UK and US to provide a more localised and tailored experience for retailers and consumers in these core markets.

At Love to Dream we are continuing to expand our presence globally with the vision of becoming the #1 global baby and toddler sleep brand, providing better sleep, bigger dreams and a brighter world.

The role outcomes:

We are looking for an enthusiastic and self-motivated individual with a passion for Love to Dream and who wants to play a critical role in the operations of a fast-growing international brand in the UK and German markets, across multiple distribution channels. The Sales & Operations Coordinator will play a core part of a small team, reporting to the EMEA DTC & Operations Manager, with a focus on day-to-day management of the supply chain to service both online, marketplace, retailer and distributor customers, along with sales administration for retailer accounts.

The role will work closely with key stakeholders including our 3rd party warehouses in both UK & Germany, EMEA Sales Team, and our Love to Dream Australia HQ teams (including customer care, finance, and production). The role will play a key part in ensuring we are exceeding customer expectations across the entire order and delivery process, and will be deeply involved in the development of processes and systems to meet Love To Dream’s global operational strategy.

Key responsibilities for this role include:

• Ownership of the entire sales operations process across B2C and B2B channels – from order receipt / order entry, to dispatch / invoicing in partnership with 3PL and carrier partners
• Shipping coordination for stock from country of origin to distributors, 3PL and/or marketplaces, including planning, consolidating and booking of shipments in partnership with freight forwarders
• B2B / B2C customer service and operational support, troubleshooting for short shipments, returns, dispatch errors, minimum order quantities and addressing other adhoc operational queries
• Master data maintenance (customer, pricing, order data) on key systems across the orders process, including wholesale order portals, central pricing and inventory system and warehouse systems
• Daily / weekly warehousing checks, inventory and order reporting, and troubleshooting of day-to-day customer, stock and/or warehousing issues
• Daily monitoring of warehouse SLAs and close working relationship with 3PL to improve operational performance, cost and customer satisfaction
• Provide operational input to Finance to support payment processing and trade debtor account resolution (e.g. delivery timings, short shipments, credits)
• KPIs: Order turnaround time, Customer and Production DIFOT, Customer NPS / satisfaction / contact rate, order and inventory accuracy, warehouse SLAs

About you - Qualifications and Experience:

To be successful in this role, you will bring the following skills and experience:

• Proficiency in English and German, both verbal and written
• Strong Excel skills required. Confidence in NetSuite (or other comparable ERP systems) as well as SPS Commerce advantageous
• Experience in sales operations, shipping and/or warehouse management for B2C and B2B accounts, preferably in a consumer and/or e-commerce business
• Experience working with 3rd party warehouse and logistics providers
• Confidence in driving improvements in operational processes, identifying root causes, and a good understanding of key drivers of operational performance and cost
• Strong customer focus, with a passion for delivering the best outcome for the customer

Working style:

• Thrives in an environment that is fast paced, rapidly growing and customer focused
• Collaborative working style and strong team player
• Highly organized and process oriented
• Strong attention to detail, happy to ‘get your hands dirty’ and initiative in finding solutions
• Demonstrated prioritisation skills, proactive communication and independence in managing workload

Location:

Based in UK with 4 days working remotely from home and 1 day working from central London location each week

Additional Information:

This role is dynamic, and tasks may change to align with evolving needs of the company. The successful candidate will be adaptable and open to taking on new responsibilities as required.

What’s in it for you?

We believe diversity of thought fuels innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.

Love to Dream offers:

• A high-growth, rapidly changing organisation
• Opportunity to add real value to the organisation’s growth and success
• Dynamic, friendly, flexible team environment – great culture
• Flexible working hours and a hybrid work from home/work from office model
• Great salary package with potential for growth and advancement
• 25 days annual leave + bank holidays
• Additional wellness day, wellness programs and team events
• Commitment to your professional growth and development

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us create a Best Place To Work!