About Lyka:

Lyka was founded in 2018 by Anna Podolsky, inspired by her dog, Lyka, who was suffering from chronic health issues despite being on “premium” kibble. Together with Gabriel Guedes (COO) and Dr. Matthew Muir (Integrative Veterinarian), they built Lyka from the ground up with one core belief: better food can radically improve a pet’s healthspan and quality of life.

Lyka’s meals are vet-formulated and gently cooked from real food ingredients. Delivered via a flexible subscription model, Lyka meals have driven remarkable improvements for tens of thousands of customers, supporting gut health, reducing intolerances, improving energy and mobility, and even promoting hair growth.

What began as home-cooked meals has since scaled into one of Australia’s fastest-growing consumer companies, a vertically integrated, tech-enabled brand that is transforming pet health nationwide.

Lyka now operates from two offices, Sydney (HQ) and Melbourne, with three state-of-the-art food production facilities (two in Sydney, one in Melbourne) and a growing national footprint.

At Lyka, we’re not just selling pet food—we’re pioneering a new standard of wellness for pets. With strong product-market fit, deep customer love, and a track record of rapid growth, we’re now entering our most ambitious chapter yet: building a generational brand and category-defining business with global impact.

The Role

The Business Operations Senior Associate (Operations) will strengthen Lyka’s internal operations by identifying process and tooling opportunities, leading cross-functional improvements, and partnering closely with stakeholders across the business including working closely with Manufacturing and Supply Chain teams. This role blends project delivery, operational problem-solving, and change management.

What you will do:

Process & tooling improvement

• Identify system gaps, errors, and inefficiencies across the organisation; develop and own remediation plans
• Document and standardise procedures to enhance scalability
• Own and improve internal tools to support reliable daily operations and continuous improvement
  

Project management

• Lead and deliver key operational projects (e.g., new tool implementations, process redesign, change management)
• Apply change management principles to drive adoption and measurable outcomes

Stakeholder collaboration & change management

• Partner with cross-functional teams to clarify needs, align priorities, and drive execution
• Communicate clearly with stakeholders, managing timelines, dependencies, and trade-offs
• Support training, comms, and enablement to embed new processes

Data & insights

• Use data to diagnose problems, track progress, and recommend improvements
• Create simple reporting/metrics that help teams understand performance and bottlenecks

General operations support

• Support ad-hoc analysis and operational tasks as needed to help the company achieve goals

• Experience in operations, consulting, project management, business analysis, or similar roles (startup or high-growth experience strongly regarded)
• Strong project management and organisational skills; ability to manage multiple priorities and deadlines
• Comfortable with ambiguity. You can start from a blank page, figure out what needs to happen and make progress without waiting to be told.
• Demonstrated ability to identify process improvements and implement practical solutions
• Naturally collaborative, you’ll build relationships quickly, strong stakeholder management
• Clear, structured communicator, written and verbal. You know how to tailor a message for a team lead versus a leadership team.
• Tech-savvy; comfortable learning new systems quickly and implementing new SaaS tools
• Analytical mindset; confident working with data to inform decisions
• High attention to detail and a proactive, ownership-oriented approach
• Experience in a high-growth startup, Manufacturing or consumer brand is a plus.

• Work in a fast-growing start-up, experiencing what goes on behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability-focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us to improve sustainability practices.
• Be part of a diverse top-talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training and care to help them live their best life!

We are committed to building inclusive and diverse teams

Lyka is an equal-opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.