Responsibilities:

• Applies a structured methodology to problem-solving, validating hypotheses, and designing effective solutions.
• Supports key decision-making processes by delivering clear, data driven recommendations that create tangible benefits for the business.
• Drives innovation by exploring new approaches to application, origination, settlement, and servicing activities for financial products.
• Conducts thorough analysis of existing business processes to identify opportunities for automation, simplification, and standardisation underpinned by a strong cost benefit lens.
• Documents and contributes to the design of platform and process enhancements, providing detailed rationales and proposed improvements.
• Clearly communicate insights, changes, and technical solutions across stakeholders to drive understanding and adoption.
• Manages vendor relationships to maximise the performance, capability, and future potential of our technology solutions.
• Assist in testing activities ensuring the quality and conformance to specification of deliverables.
• Assess and document issues, actively identifying areas for continuous improvement.
• Proactively identifying and escalating risks or issues, contributing to a culture of operational excellence and risk awareness.

Qualifications and Experience:

• Minimum of 5 years' financial industry experience.
• Proven experience supporting business transformation initiatives or strategy development programs.
• Demonstrated ability to take a solution from initial business case through to delivery execution.
• Strong understanding of applying technology solutions to solve business challenges.
• Highly organised, with the ability to prioritise work, manage dependencies, and mitigate risks to meet project deadlines.
• Advanced analytical and problem-solving skills, with a focus on delivering data-driven insights.
• Strong stakeholder engagement skills, with a proven ability to build and maintain effective working relationships across all levels.
• Experience working within various delivery methodologies, including Agile and Waterfall.
• Proficiency in reporting and data visualisation tools such as Tableau is highly advantageous.
• Excellent communication and collaboration skills, with the ability to effectively engage with technical and non-technical stakeholders.

Desirables:

• Credit underwriting experience highly desirable.
• Knowledge of industry-standard application, origination, and settlement platforms such as NextGen ApplyOnline and Simpology LoanApp.
• Experience with Salesforce in an Agile environment highly regarded.
• Proactive mindset and attention to detail.
• Customer-focused with strong interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Adaptable to evolving business requirements and technological changes.