We're Hiring: Credit & Collection Officer

Location: BGC, Taguig

Reports to: Customer Experience Manager

Salary: PHP50,000-PHP 60,000 plus allowances and Day 1 HMO

About the Role

MA Financial Group is seeking a Credit & Collection Officer to support d’Albora Marinas, Australia’s largest marina network. In this Manila-based role, you will be responsible for managing accounts receivable, driving collections, and supporting the financial health of the business.

We are particularly looking for candidates with collections experience in a BPO or shared services environment—ideally those who have handled credit card collections or worked with Australian/international clients.

Key Responsibilities

• Conduct regular review of aged receivables and follow up on outstanding balances
• Send statements, reminders, and final notices professionally and promptly
• Contact customers to resolve billing disputes and negotiate payment plans
• Escalate long overdue or high-risk accounts to external agencies
• Maintain accurate debtor records and update account status
• Collaborate with marina and finance teams to resolve disputes
• Support reporting and debtor review meetings

Qualifications and Skills

• Minimum 3 years' experience in credit control, accounts receivable, or collections
• Experience in a BPO/Shared Services environment highly preferred
• Previous experience handling credit card collections is a strong advantage
• Background supporting Australian or international clients
• Familiarity with MYOB Acumatica or similar ERP systems (Marina Master is a plus)
• Strong communication, negotiation, and conflict resolution skills
• Intermediate to advanced Excel skills
• High attention to detail and strong organizational skills

What We Offer

• Onsite (Hybrid after probation)
• Permanent morning shift – start your day early, end early
• Weekends off – maintain a healthy work-life balance
• HMO coverage from Day 1 (plus one dependent)
• Competitive salary package with allowances
• Immediate starter preferred

How to Apply

If you have a proven background in collections—especially in BPO or credit card recovery—this is your opportunity to work with a leading international team. Click Apply Now to be part of MA Financial Group’s growing finance support team.

Know someone who might be a fit? We welcome referrals.