We're Hiring: POS Support Officer

Location: BGC, Taguig

Salary Range: PHP 50,000 – 55,000

Work Hours: Permanent Day Shift | AU Time: 6:00 AM – 3:00 PM

Start Date: Immediate

Work Setup: Opportunity for hybrid work after training

Redcape Hospitality is one of Australia’s leading hotel operators, managing over 30 well-known venues across the East Coast — from Townsville to Bendigo, including iconic destinations like the Beach Hotel Byron Bay and The Criterion Hotel Sydney.

As part of our growing support team based in Manila, we are looking for a POS Support Officer who will play a key role in supporting the technical systems behind our hospitality operations. This role will be instrumental in ensuring smooth transactions and high-quality service across our venue network.

Key Responsibilities:

• Act as the first point of contact for system and software issues related to POS, Membership, and Gaming.
• Administer user accounts, pricing updates, and product configuration.
• Set up venue promotions and discounts.
• Troubleshoot and escalate more complex issues as needed.
• Communicate clearly and efficiently with venue staff and internal teams.

What We're Looking For:

• Strong attention to detail and high-level organisational skills
• Advanced troubleshooting and fault-finding abilities
• Intermediate Excel and general computer literacy
• Experience with Microsoft Teams and Outlook
• Excellent verbal and written English communication skills
• Interest in technology and willingness to learn and adapt
• Experience with Bepoz or similar POS software is desirable
• Customer service background supporting Australian clients (e.g. Telstra, Optus, CommBank) is highly regarded

Why Join Us?

At Redcape, we are committed to enriching communities through extraordinary hospitality experiences. Our team culture is guided by the values of care, collaboration, and courage. You’ll be part of a supportive and purpose-driven team with real impact across Australia’s hospitality landscape.

This role offers a competitive salary, an immediate start, a permanent day shift schedule, and the potential for hybrid work after training.