Implementation of all responsibilities as specified in the Management Agreements

Manage day-to-day operations in accordance with all RetPro standard procedures

Achieve or exceed budget targets for financial returns

Strategy and planning of the centre’s (marketing/operations/leasing/development)

Build strong professional relationships with retailers

Maximise store productivity to achieve strong sales

Work with leasing department to optimise tenancy mix to meet changing market needs

Maintain effective communication with head office finance team to provide accurate financial information within the set time frame

Ensure that you have a constant understanding of all arrears including any arrears that you are directly responsible for debt collection and are aggressively acting to reduce these to less than 2% of annualised billings

Work collaboratively with the Lease Admin Team to ensure Assignment of Lease procedures are completed in accordance with Company Policies and Procedures within the timeframes set by Head Office

Review Outgoings budget for centre maintenance and capital expenditure to ensure they remain within budget

In conjunction with head office, ensure all rent reviews are actioned correctly and in time

Deliver monthly reports on the performance of the centres in accordance with the timeline set out in Management Agreements

Prepare and implement the Centre’s Business Plan, Income and Expenditure Budget in accordance with the timeline established by Head Office

Ensure tenancy schedules are accurate and correct at all times

Ensure all rent reviews are actioned correctly and in time

Ensure that Public Liability & Bank Guarantees are current

Work collaboratively with the Lease Admin Team to ensure Assignment of Lease procedures are completed in accordance with Company Policies and Procedures within the timeframes set by Head Office

Ensure understanding of, and compliance with, lease-related and other legal requirements associated with operating the centre

Ensure that you have a proper understanding of the legal responsibilities of your position, and that your centre is meeting its proper obligations in this regard

Managing the certificate of occupancy for the centre ensuring property inspection and registers are maintained

Conduct a daily centre walk to ensure the centre is presented to a high standard of cleanliness and equipment is in good order

Make key decisions regarding maintenance and minor capital expenditure issues

Make recommendations to the landlord regarding capital expenditure based on life-cycle of plant and equipment

Oversee maintenance programs and key service contracts to meet agreed cleaning and security standards and ensure within budget

Tracking of tenancy delivery critical dates

Supporting operations team with key tenancy delivery deliverables

Set objectives for the Marketing Manager

Assist marketing to develop and implement a marketing strategy and calendar for the centre

Continually research the market, including competitor centre visits, external influences and retail trends

Contribute to the centre achieving traffic and turnover

Develop relationships with retailers to maximise retail opportunity to increase sales

Develop and improve CML presentation

Encourage growth of CML database with new and different clients

Generate sundry and income initiatives

Identify and implement new initiatives to drive other income such as mall media, pop-up, etc.

Effectively manage the day-to-day performance of staff in accordance with applicable Policies and Procedures to achieve company expectations

Conduct periodical 1-1 meetings and provide staff with effective feedback for growth

Undertake performance review cycle and development plans as per company requirements

Mentor and motivate staff via employee development plans and succession planning; delegate and train to upskill staff

Facilitate open communication and problem solving between all departments within the business

Establish and maintain high standards of operation and effectiveness within all departments of the centre

Tertiary qualification in business administration or similar highly regarded

Hold a current Agent’s Representative / Certificate of Registration (Real Estate) with completion of the applicable compulsory units

Retail property experience as a centre manager or similar

Experienced in managing, coaching and developing staff

Experience in building relationships with internal and external stakeholders, and client relationship management

Proficient in MS Office Suite and company property management systems

Experience setting and managing budgets, meeting deadlines, and working within financial limits

Professional communication and presentation skills