Position Title: Collections Officer – MA Money

Location: BGC, Taguig, Manila

Employment Type: Full-time, Permanent

Work Setup: Hybrid (4 days onsite, 1 day work from home)

Company Overview:

MA Money is a growing non-bank mortgage lender that forms part of the ASX-listed MA Financial Group. We offer tailored residential mortgage products, supported by a team of experienced lending professionals and a strong institutional platform. Our offering spans from Prime to Specialist loans, designed to meet the evolving needs of Australian borrowers.

As part of MA Financial Group, MA Money is positioned for continued growth in the Australian residential lending space. We pride ourselves on balancing innovation, service, and compliance—delivering flexible lending solutions through a highly collaborative and client-focused team.

Why join us?

• Career growth and development opportunities
• Collaborative, inclusive team culture
• Opportunity to work in a fast-paced, growing business
• Competitive package and performance-based rewards

What you'll be doing:

This role supports the strength and effectiveness of MA Money’s Collections function. You’ll manage early-stage delinquent loans, proactively engage customers, and contribute to overall portfolio health.

Key responsibilities include:

• Manage early-stage (1–60 days past due) delinquent loans
• Work with customers to resolve arrears and negotiate repayment plans
• Identify and escalate financial hardship cases as appropriate
• Liaise with borrowers, issue Letters of Demand, and engage external field agents as needed
• Assist in managing loans past 60+ days overdue
• Maintain accurate activity in line with daily KPIs (e.g. accounts actioned, payment promises)
• Support trend and risk analysis with the Head of Collections
• Assist in updating process documentation and manuals

What we’re looking for:

• 3–5 years experience in collections, preferably mortgage-related (non-bank/bank sector)
• Working knowledge of relevant regulatory and compliance frameworks (e.g. Privacy Act, NCCP, ASIC/ACCC Guidelines)
• Experience managing sensitive or complex borrower interactions
• Basic understanding of legal enforcement processes (advantageous)
• Ability to manage daily workflows and hit performance targets
• Strong communication skills—written and verbal
• A team player with a proactive, learning mindset
• Experience dealing with panel solicitors and property presenters is a plus