About MA Financial Group

We are a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice.

We have a team of over 800 professionals across locations in Australia, China, Hong Kong, New Zealand, Singapore and the United States. For more information visit: https://mafinancial.com/

About the role

Top Ryde Shopping Centre

The responsibility of the Receptionist/Administration Assistant is to maintain a high professional standard of customer service as the first point of contact for customers, retailers, contractors and industry suppliers. To provide accurate communication to internal staff & retailers along with administrative support for all departments of the Centre Management office, based at Top Ryde Shopping Centre.

• Serve as the first point of contact for customers, retailers, contractors, and suppliers by managing front desk operations, enquiries, feedback, and centre communications in a professional and customer-focused manner.
• Provide comprehensive administrative support to the Centre Management team, including managing office supplies, maintaining databases and records, coordinating mail, updating staff calendars, and supporting marketing and tenant documentation.
• Support centre operations and compliance by coordinating contractor sign-ins, monitoring incidents, maintaining the Lost & Found register, managing mobility unit hires, and assisting with workplace health and safety procedures.
• Assist with financial and income administration by raising purchase orders, processing invoices, setting up vendors, preparing tenant billings, and supporting rent collection and arrears management processes.
• Support sales collection and reporting functions by gathering monthly and audited sales data, maintaining accurate records in the Property Management System, preparing reports, and assisting with tenancy and leasing-related reporting requirements.

Qualifications and Experience

Experience:

• Have an administrative background with strong customer service focus
• Retail Shopping Centre industry experience highly regarded
• Preferably have a solid and sound knowledge of administration systems such as Property Management System

Capabilities:

• High attention to detail
• Proficiency with Microsoft Office suite of programs
• Ability to work independently to achieve goals and objectives
• Proactive in problem solving and management of various situations that may arise
• Strong verbal and written communication skills in order to effectively liaise with customers, retailers and contractors