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Support Analyst

Macquarie Group

Macquarie Group

IT, Customer Service
Sydney, NSW, Australia
Posted on Apr 21, 2025
This team is dedicated to designing and delivering solutions that help enable employee efficiency, ways of working and collaboration across BFS.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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Our Digital HQ platform team is looking for a Support Analyst role supporting Digital HQ tools such as Slack and Atlassian tools. Your role will have significant contribution to uplifting our team’s productivity and collaboration.

What you offer

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  • As a Support Analyst, you will be working within the Digital HQ platform and will be administering Digital HQ tools, mainly Slack and Atlassian tools
  • Experience supporting Slack and Atlassian tools in an enterprise organisation is preferred but not essential
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Inquisitive, open minded and challenge the status quo where required
  • Self motivated with a high level of accountability and the ability to drive successful outcomes
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.