• Be appropriately available. It is each Support Engineer's responsibility to coordinate their work schedule with their manager as well as to coordinate day-to-day availability for ticket work with their group
• Ensure Macquarie maintains high levels of customer satisfaction by efficiently addressing customer support issues in adherence to Service Level Agreements (SLA’s).
• Assist in identifying and developing tools and processes required for the continual improvement of the incident management and service assurance process.
• Participate as part of the team to achieve the team’s goals and targets.
• Be a direct liaison between the Application Support Team and our 24/7 Support and our SPA (incident response) teams
• Work with the product and engineering teams to raise and prioritise root cause issues impacting the end users
• Assist in identifying and developing tools and processes required for the continual improvement of how we triage and diagnose customer problems.
• Work as part of the overall personal banking engineering team to help out in any environmental problems of test failure scenarios where your
• Participate in on-call rotations to coordinate and resolve emergencies (Occasionally) - successfully carrying out the on-call communication processes for incidents
• Improve documentation and publicly share knowledge (Weekly)
  

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.