Support Analyst | Operational Risk Systems @ Macquarie Group | Innovation Bay Job Board

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Support Analyst | Operational Risk Systems

Macquarie Group

Macquarie Group

IT, Customer Service

Manila, Philippines

Posted on Aug 21, 2025

Join a collaborative and dynamic group where you'll play a key role in supporting the day-to-day operations of our cutting-edge Governance, Risk and Compliance systems. This is your chance to contribute to a critical function, work with innovative tools and grow your expertise in a fast-paced and supportive environment.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will be responsible for triaging, troubleshooting and responding to user queries on Operational Risk-owned systems in a timely and efficient manner by performing regular user access management, data management and reporting activities to ensure smooth system operations. Collaborating closely with the product change team, you’ll assess the operational impact of system changes and ensure readiness for ongoing support.

Your role will also involve assisting with system testing, documentation and training for enhancements, maintenance activities and upgrades. Additionally, you’ll proactively identify and act on opportunities to improve support processes, driving efficiency and enhancing the user experience.

What you offer

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Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency
Experience in risk management or Governance, Risk and Compliance systems is an advantage
Strong problem-solving skills with exceptional attention to detail and a commitment to quality
Effective communicator with the ability to adapt communication style to suit diverse audiences
Self-starter with a keen interest in understanding user concerns and system functionality
Tenacious, flexible and capable of working both independently and collaboratively in a fast-paced, results-driven environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

1 wellbeing leave day per year
20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
5 days carers leave of immediate family members on top of annual leave
2 days of paid volunteer leave and donation matching
Voluntary parental medical insurance plan for married employees
Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About the Risk Management Group

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Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, internal audit, market risk, operational risk, aggregate risk and prudential, and central.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

See more open positions at Macquarie Group