Take on a new challenge within our Client Protect Team who are passionate about supporting clients in need, while protecting them from fraud and scams. We review, analyse and verify transactions with a key focus on prevention and detection. Make a difference in creating positive customer experiences and protecting customers from fraud and scam risk.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday, with day and night shifts. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams.

This role provides the opportunity to career progress into a senior fraud analyst role which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.