Manager | Client Services

Macquarie Group
Macquarie Group

Customer Service

Jakarta, Indonesia

Posted on Jun 17, 2026
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Join our Market Services division within Macquarie's Corporate Operations Group, which provides independent specialist verification, confirmation, booking and settlement facilities for a variety of products and currencies for many of Macquarie's businesses globally. The division provides a key segregated control function for wholesale businesses built on strong operational risk management and a control culture that is consistent and resilient. Our main purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role, you will provide operational support to the Equity Trading and Derivatives business, covering a broad range of listed and unlisted equity products across global markets (Australia, Asia, EMEA, and the US). Working closely with Sales, Trading, Business Management, and Technology teams, you will coordinate and resolve client-related matters to deliver timely and effective solutions. You will also manage post-trade allocations and exceptions, escalate client-impacting issues, and contribute to process improvements, risk mitigation, and project initiatives, including UAT testing.

What you offer

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• 9-13 years of experience in a middle office, trade support or operations role within financial services.
• Demonstrated experience supporting equity derivative products (listed and/or OTC- Over the counter), trade booking and reconciliation systems.
• Strong understanding of the equity derivative trade lifecycle, from execution through to settlement.
• Strong communication skills dealing with multiple stakeholders including front office and onshore teams.
• Strong Microsoft Excel skills including pivot tables, VLOOKUPs and data analysis and exposure to prime brokerage operations or equity finance (good to have).
• Experience with Alteryx for automation and reporting, ASX-listed bank, investment bank or global markets environment is an advantage.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:


  • 1 wellbeing leave day per year
  • 26 weeks’ paid maternity leave or 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
  • Company-subsidised childcare services
  • 2 days of paid volunteer leave and donation matching
  • Benefits to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover, the option to join parental medical insurance plan and virtual medical consultations extended to family members
  • Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment

About Corporate Operations Group

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In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We’re a global, collaborative team with deep expertise in technology, data, digital, market services, corporate real estate, business resilience, procurement and global security.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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