More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking.

Mirvac has created some of Australia’s most iconic places, from thriving residential communities, to landmark offices and mixed-use precincts. At the heart of every project: a deep commitment to our customers, and an ambition to reimagine urban life.

Join us as we work towards building the imagine nation.

Your opportunity

As Customer Experience Manager you will lead and enhance our customer experience initiatives. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to drive cross-functional collaboration to improve customer satisfaction and loyalty. This is a newly created role supporting our national portfolio of office and industrial assets.

In this role you will:

• Develop and execute customer experience strategy: Align with business objectives and enhance the end-to-end customer journey through mapping and innovative multi-channel programmes.
• Manage digital channels and content: Oversee the Mirvac Consumer App, website, social media, and email marketing, focusing on engagement, subscribers, and high-quality content production.
• Leadership and collaboration: Provide strategic leadership, mentorship, and promote collaboration within the marketing team to drive performance and efficiency.
• Customer insights and community engagement: Conduct competitor and industry research, analyse customer feedback, and engage with the community to understand needs and expectations.
• Strategic partnerships and project management: Develop community and brand partnerships, manage multiple projects, contribute to budgeting, and monitor KPIs to ensure consistent customer experience and satisfaction.

Your point of difference

The successful candidate will be degree qualified in Marketing, Communications, Business, or a related field, with prior experience in customer experience management. You will possess strong creative thinking and problem-solving abilities, along with exceptional writing, editing, and proofreading skills. Demonstrated people management experience is essential, with a passion for developing and empowering team members to succeed. You will have prior experience in preparing and managing budgets, and be a strategic thinker who is adaptable to change and capable of dealing with ambiguity and complexity. Additionally, proficiency in digital and content management systems is required.

Life at Mirvac

• 93% of our employees said that ‘they were proud to work for Mirvac’
• Leadership and Professional Development Programs including Mirvac Masters
• Diverse workforce with over 25 ethnicities and 33 languages spoken
• Rewarded with $1000 Mirvac Securities annually

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.