Assistant Property & Community Manager
Mirvac
Marketing & Communications
Melbourne VIC, Australia
Posted on May 2, 2025
Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation.
Your opportunity
As Assistant Property & Community Manager, you will be responsible for supporting the Property & Community Manager in the delivery if the LIV brand promise, operating our asset(s) in a premium condition and creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus.
This role will be based at LIV Munro.
In this role you will:
- Work with the Resident Services Ambassador team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, ensuring seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)
- Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
- Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
- Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
- Deliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
- Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise
- Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is required
- Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards
- Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
- Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance
- Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position
- Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings
- Ability to work evenings, weekends, public holidays and across multiple assets as required
- Maintain industry connections and take a lead in promoting Mirvac in the relevant markets
Your point of difference
The successful candidate will have prior experience in property management, residential real estate, or hospitality. You must hold a current Real Estate Agent or Assistant Agent Licence. You thrive in customer-focused environments and have a proven ability to resolve issues efficiently and with positive outcomes. You are tech savvy and are comfortable using systems like Salesforce, Yardi or StarRez. With a proactive, self-motivated approach, you’re always looking for ways to improve processes and deliver exceptional service to residents. You communicate clearly, maintain professionalism and confidentiality at all times, and bring high attention to detail to everything you do. You possess strong analytical and report writing skills, as well as exceptional organisational and resource management skills to prioritise work effectively, ensuring deadlines are achieved on time.
Life at Mirvac
- 93% of our employees said that ‘they were proud to work for Mirvac’
- Leadership and Professional Development Programs including Mirvac Masters
- Diverse workforce with over 25 ethnicities and 33 languages spoken
- Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
- Rewarded with $1000 Mirvac Securities annually
All of these attributes are preferred, if you think you may be the right fit for the role please still apply.