Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

Your opportunity

Property & Community Manager

This role is responsible for ensuring our Build to Rent asset is managed in a premium condition and for creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus. Additionally, this role provides leadership to drive outcomes across a high performing and highly engaged team in an inclusive work environment.

What you’ll be doing:

• Lead the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external).
• Drive the capture and communication of key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
• Contribute to the preparation and actively work to meet the objectives of the Strategic Asset Plan for the asset(s).
• Contribute to the preparation and implementation of the asset’s operating budget, and provide support through continuous monitoring and prudent management, including identifying opportunities for savings and corrective action.
• Support the Finance team in administering the arrears management process, including customer engagement when required and attending Tribunal hearings.
• Ensure compliance with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice.
• Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
• Contribute to the creation of, and deliver, strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations.
• Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise.
• Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position.
• Actively contribute to project working groups across the business that deliver tangible outcomes for the division.
• Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
• Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
• Ability to work evenings, weekends, public holidays and across multiple assets as required.

What you’ll bring:

• 5+ years of experience in asset management or hospitality management with strata management experience desirable
• Demonstrated success in achieving results through effective leadership and stakeholder relationship management at all levels, and by driving a customer-centric strategy
• Demonstrated people management experience, with people being developed and empowered to succeed
• Demonstrated experience dealing with customer complaints and solving problems with positive results
• Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning
• High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
• Relevant tertiary qualifications are highly desirable
• The following certifications are required: Real Estate Agent or Assistant Agent License
• Strong analytical and report writing skills
• Willingness to always go above and beyond and provide an exceptional experience to our residents
• Strong commercial acumen
• Exceptional organisational and resource management skills with the ability to prioritise work
• Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
• A commitment to quality, professionalism, confidentiality and attention to detail
• A strong understanding of relevant legislation

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.