• Work on NAB’s “must win” battles and influence decisions that shape our future.
• Simplify complexity and design smarter processes that deliver real impact for customers and colleagues.
• Partner with leadership to drive outcomes and deliver change that sticks.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant Process Optimisation you will join the Process Optimisation team that’s doubling down on winning together.

Note: This role is a fixed term 7-month secondment.

Each day, you’ll go above and beyond to:

• Deliver analysis to identify opportunities for process simplification and optimisation across the enterprise.
• Engage with executives and senior leadership on NAB’s “must-win battles”, leading diagnostic work, surfacing insights and delivering clear action plans.
• Create meaningful comms packs that summarize complex information and provide a compelling reason to act.
• Flex from strategy to detail, defining governance, setting measures for success and owning delivery.
• Translate complexity into clarity to enable better decision making, improved customer and colleague experiences, and scalable future models.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• 5+ years in financial services, with a background in operations, change or process improvement.
• Strong business and data analysis skills, with the ability to summarise complex information and communicate clearly with executive audiences.
• Proven ability to make meaningful packs, influence decision making and deliver outcomes.
• Strong stakeholder engagement and influencing skills, particularly at the senior level.
• A customer centric mindset with a focus on simplification and measurable impact.
• Experience developing and delivering change plans, with the ability to own delivery and meet tight deadlines.
• Tertiary qualification in Engineering, Business, Finance, Commerce or a related discipline.
• Exposure to Lean/Six Sigma, UX, automation, or process mining would be a bonus.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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