• Build long-term relationship by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Supplier & Service Management, you will join the Enterprise Property & Strategic Sourcing Team that’s doubling down on making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Respond to requests for CPS230 Due Diligence and Assurance information, through the identified front door process
• Provide guidance to Customer Management teams and Relationship Managers on relevant CPS230-specific Customer contract clauses when NAB is identified as a Material Service Provider.
• Identify opportunities for improving the process and information provided to Customers, including maintenance of NAB’s CPS230 Customer Contract Clauses, due diligence responses, and assurance information to keep them up to date.
• Promote and communicate the function and services provided by the Enterprise Customer Support team across NAB, targeting identified stakeholder groups.
• Manage SharePoint and intranet page content.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Good understanding of CPS230 and other APRA regulations
• Strong stakeholder management and engagement skills
• Strong written communication skills in order to provide clear, comprehensive responses to Customer requests
• Experience working in supplier/customer assurance roles, compliance or supplier risk management
• Experience working in tender or bids response teams, or customer management teams or other related roles.
• Experience with contract drafting, legal reviews, and the Sourcing/Procurement process will be highly regarded
• Previous work in a financial institution/industry or working within regulated environments
• Process development and process improvement skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Thank you

Thank you