Small Business Banker – VIC Metro (Melbourne Inner East)

Are you a customer obsessed Banker? Come join NAB’s Small Business to make a positive impact in culturally diverse communities in and around Inner East Melbourne

• Be part of a collaborative & high performing team
• Develop trusted relationships with your customers
• Leverage your access to market leading policies and products to support small business customers bring their business ideas to life

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Small Business Banker, you will join our customer obsessed Inner East Melbourne team. They are doubling down on moving with speed and simplifying complex processes to make customer experience simple, fast and easy.

Each day, you’ll go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $5 million.
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and in turn increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking
• Fluency in Mandarin is highly advantageous given the primary cohort of this customer base
• Excellent understanding of culturally diverse SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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