• Provide expert advice and develop long-term relationships with your customers.
• Help deepen local relationships and achieve stronger customer advocacy within your community.
• Let your passion, expertise & customer centric values make a real impact.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Small Business Banker located in Cairns QLD, you will join a passionate team that’s putting the customers at the centre of everything you do.

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

Each day, you’ll go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $5 million
• Move with speed in this role converting leads into wins, fuelling growth and delivering impressive results whilst driving customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by building relationships with our brokers and proprietary customers to create and action new business opportunities as well as supporting our existing customers

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking and navigating credit process
• Strong customer and relationship management and a passion for networking and growing your portfolio.
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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