Seeking an experienced Product Owner, who will play a key role in the execution of the ECOM Individual Customer Onboarding & ID&V program, drive seamless customer and banker experiences for Executive Product ECOM team within Group Chief Operating Officer team!

• You’ll join a high-performing business, backing talented individuals.
• Make a genuine difference through the work you do.
• Drive world class, simple and intuitive experiences for customers.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Product Owner, you will be joining Executive Product ECOM team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Lead digital product solutions that support individual customer onboarding and identity verification services
• Review & analyse internal and external customer feedback from a variety of sources
• Perform data modelling on customer feedback, to identify trends, customer pain points and areas of the channel that could be improved
• Source & share market research data on NAB Digital Channels and competitors
• Prepare insights from the analysis to share with Stakeholders across NAB
• Assist with queries on Digital Channel usage and customer feedback analysis
• Prepare dashboards to share channel insights, for example using Adobe Analytics
• Identify potential issues and work with Product Managers to identify areas which need improvement
• Track impacts of changes in Digital Channels to key metrics

What you will bring:

• 5+ years as a product owner, preferably in a large bank/finance-based business
• In-depth understanding of financial/digital/data products, processes and systems
• Creativity and simplifying complex processes and issues, strong problem solving and data-driven decision making
• Experience working in an Agile delivery environment and familiarity with HCD techniques
• Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints
• Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change
• Experience across onboarding, identity verification and re-verification domains highly desirable

Internal Advert (only)

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Build your career with NAB

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Looking for career advice?

We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.

External Advert (only)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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