• Work with a purpose driven organisation focused on doing the right thing.
• Influence enterprise outcomes across a high impact portfolio
• Collaborative culture, flexible working and opportunities for growth.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of Senior Manager – Collections Strategy you will join the Collections Strategy team that’s doubling down on customer obsession.

In this Senior Manager – Collections Strategy role, you will:

• Develop and implement strategies, score-based cut-offs and policy settings that balance return and risk appetite, ensure strategies are implemented accurate and monitored end to end.
• Lead a team to monitor delinquency trends and strategy effectiveness; share portfolio insights and performance diagnostics to enhance hardship, recoveries, and loss-mitigation outcomes.
• Lead a team to report on credit strategies and portfolio performance flow through to P&L lines: expected loss provisions, charge-off’s, recoveries, and capital charges; use this understanding to shape strategy design and ongoing portfolio management.
• Develop and maintain frameworks that move beyond “reporting history” to generate insight and foresight; provide the what, why, so what and now what of credit strategy and portfolio performance.
• Provide strategic oversight and leadership for the resolution of defects and incidents within the collections system by guiding your team through root cause analysis, defining remediation requirements, and partnering with technology teams to ensure timely and effective implementation.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong understanding of provision, loss, and capital drivers and how strategy decisions flow to financial outcomes.
• Exceptional written and verbal communication skills, able to distil complex information into simple insights (required)
• Broad experience in Credit Risk management roles.
• Proficient in data analytics tools eg: R/Python/SAS/SQL, and MS Suite (required)
• Experience using decisioning systems e.g. FICO or Experian products (required)
• Understand RG96 Debt Collections Guidelines, APRA Prudential Standards 220 (required)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.