• Work with cutting edge decisioning technology and help shape NAB’s enterprise-wide Pega Customer Decision Hub capability.
• Make a real impact at scale, influencing personalised experiences for millions of customers across Australia.
• Grow your career in a supportive, flexible and innovative environment with access to learning pathways, certification and leadership development opportunities

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of Consultant – Decision Strategy, you will join Greg Moore and the Customer Decisioning team that’s doubling down on customer obsession.

In this Consultant – Decision Strategy role, you will:

• Designing, building and enhancing Pega decision strategies that drive personalised customer engagement.
• Manages the development of the Pega data record (xCAR) and champions the effective use of data within decisioning.
• Ensures the integrity of decisioning from a holistic customer perspective.
• Trains team members in key Pega technology functionality, ensuring re-use and best practices are adopted across the team.
• Strong stakeholder engagement skills with the ability to clearly translate complex technical decisioning concepts into meaningful business ready insights and recommendations.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Hands on experience with Pega Customer Decision Hub and its Decisioning Framework.
• Strong understanding of data and analytics and how they are effectively leveraged in communications design and decisioning.
• Team player and proven ability to collaborate and achieve effective outcomes.
• A passion for data driven customer experiences and continuous improvement.
• Bachelor’s degree in business or related discipline

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.