• Be supported to grow your career at NAB
• Make a real difference for our customers and communities
• Join a team of high performing individuals supporting Small Business in Melbourne’s South-East

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Small Business Banker, you will join the Small Business Banking team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Undertake sales related requirements for a portfolio of Small Business Banking customers.
• Build relationships with Business Partners to create and action new business opportunities and support our customers.
• Increase our customers ‘Mybank’ footprint and undertake retention related activities for existing customers.
• Understanding customers business needs to provide holistic banking solutions.
• Accountable for managing customer complaints and escalations until resolution is reached.
• Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).

We’re looking for the best and brightest to deliver for our customers. You’ll need:

• A genuine passion for customer service.
• Demonstrated experience in a lending role.
• Experience in managing customer relationships, and the credit process.
• A strong financial/business acumen.
• Problem solving, time management, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.