• Own the executive experience — lead high‑profile ELT meetings and events, delivering seamless, premium hospitality across NAB’s Melbourne commercial sites!
• Lead with impact — guide and inspire Guest Services Advisors (Events) to deliver consistent, customer‑ and colleague‑centric service excellence!
• Shape the future of events — partner with Workplace and Hospitality leaders to drive strategic, data‑led event delivery and continuous improvement!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Events Lead role, you will be joining the Enterprise Property & Strategic Sourcing team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Deliver high‑quality hospitality and event experiences across NAB’s Melbourne commercial sites.
• Plan and manage Executive Leadership Team (ELT) meetings and internal and external events, including after‑hours functions.
• Build strong relationships with Executive Leaders, Executive Assistants, and key stakeholders to support seamless executive engagement.
• Lead and support Guest Services Advisors (Events), driving consistent service standards through coaching, briefings, and daily oversight.
• Coordinate event resources, staffing, and logistics to ensure smooth end‑to‑end delivery.
• Partner with Workplace and Hospitality leaders to support a strategic, enterprise‑wide approach to events.
• Contribute to the effective use and continuous improvement of NAB Reserve for event management.
• Maintain accurate event data, reporting, dashboards, and NPS outcomes to support performance and decision‑making.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong background in reception, hospitality, or customer service roles.
• Demonstrated experience in a similar role within a large corporate environment or dedicated events management organisation.
• Experience managing events in a complex corporate environment, including executive, external an afterhours engagement.
• Proficient in the use of Microsoft Office applications.
• Basic experience with audio-visual technology and Zoom, preferably within an event or corporate environment.
• Experience using event management software systems is strongly preferred.
• Demonstrated people leader experience.
• Fostering stakeholder relationships with executive leaders and their teams.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.