Purpose-

• The Service Reliability Engineer will be focused on driving better production systems by defining engineering approaches that deliver better operational best practice.
• As SRE’s are responsible for the big picture of how systems related to each other, they will use breadth of tools and approaches to solve a broad spectrum of problems. Practices such as minimising time spend on operations work, blameless post-mortems and proactive identification of potential customer impacts delivering iterative improvement that is key to both service quality and interesting and dynamic day to day work.

Essential capabilities-

• Attention to detail
• Understanding of technical application status
• UI/UX usability
• Customer Focus
• Influencing skills
• CI/CD

Experience-

• 8+ years minimum of experience in IT
• Application development experience in large distributed systems, systems engineering & monitoring, System Application recovery & restoration, application trouble shooting and diagnostic frameworks.
• Comprehensive knowledge of packaged software solution & Dev Ops.
• Integration and Continuous delivery
• Cloud experience
• Software Development lifecycles (Waterfall & Agile) .

Qualification Requirements-

• Tertiary qualification in computer science, information technology, process management, risk management or operations management.
• ITIL certification is required

Key Accountabilities-

• Proactively improve service availability, performance & efficiencies via delivery of metrics, monitoring & incident response processes.
• Be aware of and respond to (reactively & proactively), production degradation of Service Level objectives
• Drive the implementation of highly-available and scalable architectures for core and third party components of the Service.
• Champion the importance of Operational Excellence to facilitate improved NPS with customers (internal & external and address specific operations needs and concerns.