• Help shape how Fraud Operations evolves to protect customers and the business.
• Lead performance and workforce strategy in a high‑impact fraud function.
• Opportunity to work with senior leaders and global teams on complex, meaningful challenges.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Business and Performance Manager, you will join the Fraud Operations Team and help shape the strategic and operational health of Fraud Operations.

Each day, you’ll go above and beyond to:

• Design and lead the global workforce strategy, including people planning, organisational design, transitions and operating model changes.
• Own financial management for Fraud Operations, including budget oversight, cost optimisation, financial modelling and executive reporting.
• Lead capacity, productivity and performance management, using demand forecasting, utilisation and defined productivity frameworks.
• Drive continuous performance improvement, partnering with Analytics and Operations to remove bottlenecks and embed automation and lean practices.
• Influence senior stakeholders across Finance, Risk, People & Culture and Operations, shaping decisions and aligning outcomes to strategy.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong financial and commercial acumen, with experience managing large budgets and complex financial models.
• Extensive experience in business operations, performance management, workforce strategy or organisational design, ideally within financial services or fintech.
• Advanced analytical capability, with the ability to turn data into clear, executive‑level insights (Power BI, Tableau, advanced Excel).
• Experience working with global, 24/7 operational environments, including leading transitions and scaled teams.
• Strong stakeholder management, communication and influencing skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.