Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Working within NAB’s Command Centre, you’ll play a critical role in protecting NAB’s customers and services by proactively monitoring, identifying and responding to payments- and fraud-related system incidents and events. Operating in a fast‑paced, 24/7 environment, you’ll be at the frontline of payments stability and fraud prevention & detection operations—ensuring issues are identified early and resolved efficiently to maintain system resilience, availability and customer trust.

Each day, you’ll go above and beyond to:

• Proactively monitor payments flow and operational dashboards for alerts, exceptions, and anomalies
• Actively monitor fraud prevention and operational dashboards to detect alerts, exceptions, and emerging anomalies
• Respond to and manage payments and fraud-related incidents and events, following documented runbooks and procedures
• Resolve incidents at first level where possible, escalating complex or non‑standard issues to the appropriate technology or business teams
• Support coordinated recovery efforts, including participation in technical bridges, service restorations and major incident processes
• Assist with payments and fraud system changes and maintenance activities, including incident‑related and operational tasks
• Document incidents thoroughly, ensuring accurate records, root cause inputs and participation in structured handovers across shifts
• Identify opportunities to improve, automate and streamline payments and fraud monitoring tools, controls and processes

We’re looking for the best and brightest to deliver outstanding outcomes for our customers. You’ll bring:

• Experience working in a large‑scale, complex payments and/or fraud technology or operations environment
• Proven experience in an operational, monitoring, payments processing, or incident response role
• Preferred: exposure to payments operations, fraud operations, fraud risk, or fraud‑related data, platforms, and systems
• Strong understanding of technology platforms, payments flow, fraud controls, and end‑to‑end operational processes
• Demonstrated ability to remain calm, prioritise effectively, and make sound decisions in high‑pressure or time‑critical situations

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.