Service Advisor - Contact Centre
Nab
Sydney, NSW, Australia
Service Advisor - Contact Centre
- Job number: 807209
- Primary position location: NSW- Sydney inner
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: Permanent Full time
- Opening at: Apr 20 2026 - 06:00 AEST
- Closing at: Aug 31 2026 - 23:55 AEST
- Full paid training with supportive leaders and a clear pathway to build a long term career at NAB
- Genuine work life balance with hybrid working after training and structured rostered hours
- Join one of Australia’s most trusted organisations focused on great customer experiences
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Service Advisor - Contact Centre you will join the Personal Direct team that’s doubling down on customer obsession and owning it.
Each day, you’ll go above and beyond to:
- Take inbound calls and support existing NAB customers with enquiries across products and services
- Understand customer needs through quality conversations and provide clear, effective solutions
- Navigate multiple systems accurately while maintaining attention to detail
- Resolve issues at first contact wherever possible, escalating more complex matters when required
- Deliver consistent, high quality customer experiences with empathy, pace and professionalism
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- A strong customer first mindset and passion for delivering genuine service
- Clear communication skills and confidence speaking with customers over the phone
- Ability to learn quickly and manage multiple systems at once
- Resilience and focus in a structured, fast paced contact centre environment
- A professional, reliable attitude with pride in doing the right thing
- Full availability for the first three months of full time, office based training, and the flexibility to work shifts across 7am and 9pm, Monday to Friday
Next Steps for this role:
- You may be required to complete an online assessment and digital interview which will require you to submit video responses.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.