• Own and grow a portfolio of high‑value small business customers, delivering holistic banking solutions

• Build deep relationships across customers, referrers and internal partners to unlock new business opportunities

• Combine lending expertise with commercial insight to drive revenue, risk outcomes and customer satisfaction (NPS)

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Small Business Banker, you will join the Small Business Banking team that’s doubling down on customer obsession!

Each day, you’ll go above and beyond to:

• Manage lending and product requirements for a portfolio of ~100 small business customers, with business lending up to $2m

• Deliver end‑to‑end customer solutions through strong needs analysis, cross‑sell and referral activity

• Actively manage Salesforce opportunities and national leads to grow pipeline and conversion

• Perform credit analysis and approve temporary excesses or limit increases within delegated authority (DCA)

• Drive portfolio risk, compliance, complaints resolution and customer retention outcomes

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in a business or commercial lending role

• Strong financial and business acumen with a sound understanding of credit and risk frameworks

• Demonstrated ability to build, manage and grow long‑term customer relationships

• Customer‑centric mindset with the ability to deliver high‑quality conversations across multiple channels

• DCA accreditation and tertiary qualifications in Business desirable but not essential