• Be part of a small, highly specialised team building and supporting a brand new, premium payments platform from the ground up
• Work with premium customers where all support is delivered in‑house and your expertise genuinely matters
• Join at the start of something big, supporting customers through migration and shaping how the platform and support model evolves

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Associate, you will join a team that’s doubling down on customer obsession and owning it.

Each day, you’ll go above and beyond to:

• Provide high‑quality technical support to premium customers via phone, email and occasional Zoom sessions
• Investigate and resolve platform queries including access issues, payment problems, configuration and integration support
• Support customers through onboarding and migration, helping them set up, access and use the platform confidently
• Analyse logs, review configurations and troubleshoot API or integration issues, escalating complex matters where required
• Collaborate closely with specialists, product, engineering and operations to deliver smooth customer outcomes

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong customer service experience combined with technical support capability
• Hands‑on experience or solid understanding of APIs, integrations or payment platforms
• The ability to translate technical issues into clear, customer‑friendly explanations
• Strong troubleshooting and problem‑solving skills, with comfort investigating issues end‑to‑end
• Experience working with digital platforms, ecommerce or payments (banking experience not required)
• An agile mindset and willingness to operate in a fast‑moving, build‑phase environment
• The ability to manage priorities, follow up actions and work confidently in a small, highly collaborative team

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.