• Join a team dedicated to delivering outstanding customer outcomes through seamless administrative support.
• Help improve processes to ensure every action benefits our customers.
• Grow your career in a supportive team and grow your skillset with exposure to a vast range of internal stakeholders
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Officer, Cards, you will join the Commercial Cards Operations Team within Business Transactional Banking who are doubling down on making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Fulfilment and servicing activities for Business and Corporate Credit Cards
• Assist customers to resolve queries in a timely and efficient manner.
• Maintain an exceptional quality of professionalism and integrity by meeting/exceeding customer expectations through superior service and needs fulfilment.
• Build positive relationships with internal and external service providers, making sure all inquiries and requests are handled smoothly.
• Proactively flag any challenges or concerns to your Team Leader, Analyst, or Operations Manager, so we can find solutions together.
• Help maintain high standards by carrying out quality checks and ensuring everyone follows policies, procedures, and legal guidelines.
• Take on additional administrative tasks to help the business unit run smoothly.
• Look for ways to enhance productivity and suggest improvements that can benefit the whole team.
  
  

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• A can-do attitude and willingness to work as part of a team.
• Adaptability, with a positive approach towards change and process improvement.
• Previous experience within a banking role and well versed in systems such as B2K, Ebobs, NABConnect and Siebel (cards related experience preferred).
• Excellent communication skills both written and verbal, and exceptional stakeholder management skills.
• Ability to maintain a high workload and to meet strict deadlines.
• Willingness to support your colleagues.
  
  

The successful candidate will need to be available Monday – Friday between the hours of 8am – 6pm. Noting shift times will rotate between these hours.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Build your career with NAB

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Looking for career advice?

We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.