• We are empowered to make a positive difference for customers and communities.
• Showcase your broad Change Management expertise in a diverse and meaningful role.
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Consultant Change, you will join our Personal Banking Enablement team supporting delivery of critical initiatives that enhance customer experiences, drive operational excellence and ensure We Win Together!

Each day, you’ll go above and beyond to:

• Ensure change activities have end-to-end ownership. Delivery of the change work as per agreed plans, ensuring co-ordination and integration of activities.
• Accountable for developing robust interventions required to increase performance of bankers across all drivers using foundation of capability programs, onboarding, Great Customer Conversations/Inspire and other frameworks to support business goals.
• Work with a variety of PB teams to implement improvement initiatives across PB, including in Retail, Proprietary Home Lending, and PB COO. Drive identification of stakeholder and business impacts and assess organisational readiness.
• Develop communications approaches and execute intervention activities that support all stakeholder groups impacted by initiatives/projects.
• Complete training needs analyses, develop training approaches & any supporting materials e.g. reference materials, instructional documents etc.
• Work with adjacent PB Enablement functions (i.e. PB Learning, PB Capability), to develop suitable interventions.
• Develop success metrics, create plans to monitor, track and pivot as required; to realise initiative/project benefits.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated end-to-end change management experience, in the banking and finance sector.
• Demonstrated knowledge of change management principles, frameworks and tools.
• Strong growth mindset and a practical approach in delivering an impactful change experience.
• Ability to work collaboratively, flexibly, and self-driven for independent change activities.
• Experience working in both Agile and Waterfall environments highly regarded

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.