Inward Digital Fraud & Scams Analyst

• Help protect customers from digital fraud and scams
• Play a key role in detecting and disrupting digital fraud
• Protect customers by staying ahead of fraud and scam threats

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Inward Digital Fraud & Scams Analyst, you will be part of the
Fraud Operations team that’s doubling down on customer obsession.

This role will be responsible for monitoring and assessment of inward payment activity to identify potential fraud, scam, mule and financial crime risks.

Each day, you’ll go above and beyond to:

• Monitor and assess inward payment activity to identify potential fraud, scam, mule and financial crime risks
• Detect, investigate and escalate suspicious transactional behaviours and emerging fraud patterns
• Support timely disruption and mitigation actions to minimise customer harm and financial losses arising from scam and fraudulent payments
• Contribute to the continuous improvement of operational processes, workflows and controls relating to fraud and scam detection and response
• Assist in investigations and provide insights on digital fraud, scams and mule activity

We’re looking for the best and brightest to deliver the best for our customers. You’ll bring:

• Proven experience in the fraud or financial crime sector
• Strong analytical skills with the ability to work both independently and collaboratively within a team
• Knowledge of digital fraud, scam typologies, mule activity and financial crime risks, particularly in inbound and real-time payments environments
• Experience supporting fraud detection, investigations and risk mitigation activities
• Ability to identify emerging fraud trends, behavioural patterns and suspicious activity through data analysis and investigative techniques

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.