• Join a high-performing team delivering tailored financial solutions to SME and mid-market clients
• Bring your ideas, ambitions, and passions both in and outside of work.
• Position located in Brisbane CBD

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Business Banking Manager, you will join the Franchise team that’s doubling down on customer obsession! This role involves strategic planning for key brands and clients, including client engagement, origination of new transactions, collaborating with other team members and maintaining a sustainable risk position in relation to key brands and the client set.

Each day, you’ll go above and beyond to:

• Be accountable for building client advocacy and originating NTB transactions in the Queensland Franchise market across key brands in industries such as QSR, Services, Accommodation, etc.
• Manage and grow a portfolio of business banking customers, driving both retention and new-to-bank acquisition.
• Be accountable for financial performance of the client set, including pipeline management, account planning and origination.
• Identify and convert new business opportunities through referral partners and external networks.
• Partner with internal specialists and stakeholders to deliver end-to-end customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in business or commercial banking with strong exposure to lending and credit assessment.
• Demonstrated ability to manage and grow a portfolio through both acquisition and relationship deepening.
• Strong understanding of credit risk, financial analysis and structuring lending deals.
• Understands the symbiotic relationship between Franchisors and Franchisees and manages the client relationship in a way that is positive for all.
• Strong communication skills and customer mindset, fostering a sense of urgency towards customer needs.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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