Fixed-term opportunity for a Product Manager till July 2027 to lead the strategy and delivery of high‑impact batch payments products, shaping how customers and businesses move money at scale!

• Own and shape NAB’s domestic batch payments products, driving strategy, delivery and continuous improvement end‑to‑end across the enterprise!
• Lead impactful, data‑driven product decisions, balancing customer outcomes, commercial performance and regulatory compliance!
• Collaborate with senior stakeholders and industry partners to modernise payment capabilities and deliver scalable, compliant solutions!
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Product Manager, Batch Payments and Agency Banking, you will join the Batch Payments & Agency Banking team that’s doubling down on customer obsession .

Each day, you’ll go above and beyond to:

• Own and drive the end‑to‑end product strategy for domestic batch payments and agency banking products.
• Lead product and process management, continuously improving performance, controls and customer outcomes.
• Prioritise and drive product initiatives, ensuring delivery is aligned to customer needs, service outcomes and business priorities
• Provide product insights, reporting and recommendations to inform decision-making and strategy.
• Ensure products meet regulatory, risk and governance requirements, including ongoing reviews and issue management.
• Partner with front line colleagues, operations, risk, technology and stakeholders to deliver efficient, scalable payment solutions.
• Oversee day‑to‑day product performance, including pricing, customer satisfaction and operational effectiveness.
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong product management expertise, with experience across domestic payments and complex, regulated products.
• Proven ability to lead and influence stakeholders across technology, operations, risk and business teams.
• High decision quality and commercial acumen, balancing customer outcomes, risk and performance.
• Excellent communication skills, able to synthesise data and translate insights into clear recommendations.
• Strong risk management and governance capability, with experience navigating regulatory and industry obligations.
• Ability to work autonomously and proactively, identifying improvement opportunities and driving change end‑to‑end.
• Demonstrated problem‑solving and adaptability in fast‑moving, enterprise environments.
  
  

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.