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Implementation Specialist (GIS)



Sydney, NSW, Australia
Posted on Saturday, June 3, 2023

Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.

We are excited to hire our next Implementation Specialist here at Neara. Implementation specialists are the ones ensuring that clients do not just buy our company’s products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions. Specifically, you will collect, process and classify data, define and generate networks, align and transform geospatial data, create digital twins of infrastructure, perform value-based analyses on the content, and transfer your knowledge through workshops and training sessions.

Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, you will be joining our global implementation team to work directly with our Australian customers. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become experts in the technical aspects, as such a background in GIS and Geospatial Engineering is preferred.

Some of the things you will contribute to:

  • Meeting with clients at the completion of the sales cycle to turn opportunities into implementation projects

  • Defining the implementation stages and deliverables

  • Managing/performing the activities and deliverables required to complete the engagement

  • Performing configuration or customization required by the project scope

  • Testing and providing final QA/QC of project deliverables before a client is ready to go live

  • Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications

  • Working with new and existing clients to provide in-depth training in the set up and use of the applications

  • Providing client support and technical issue resolution via email, phone, or on-site

  • Identifying and correcting and/or advise on operational issues in Neara’s systems

  • Reporting on project status to both domestic and corporate leadership

  • Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

Some attributes we highly regard:

  • Experience in a technical role involving product implementation

  • Electric utility industry and GIS/CAD experience

  • Programing experience is highly regarded but not required

  • Experience with LIDAR is very advantageous

  • Ability to communicate and collaborate with the broader Neara team

  • Self-motivated, solutions-driven, detail-oriented, and organized

  • Experience troubleshooting and resolving hardware and software issues

  • Proficient in cloud-based applications

Some of the benefits we have an offer:

  • Competitive salary

  • Meaningful Equity

  • Hybrid Max Environment, we have a fully stocked office (and impressive snack collection) if you want it, we're in Redfern! But you can work from your home when you see fit. You make the decision.

  • Regular office events

  • The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.

Research shows that approximately 60% of candidates who don't meet the exact requirements of a job listing will not apply. At Neara, we encourage individuals with diverse backgrounds and experiences to apply, as we believe that diverse perspectives drive innovation and growth. We value your skills, knowledge, and potential, even if you don't meet every single requirement listed!

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. Please note, you will require current and unrestricted working rights. All applicants will receive an update on their application within 7-10 working days.

No agencies or third party service providers please.