Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. Recognised as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, builds and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionise the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition.

We’re excited to hire our first on-site Customer Success Engineer here at Neara! The Customer Success Engineer will work as a technical platform resource to enterprise level customers and uncover new opportunities for the business. We’re looking for individuals with extensive technical knowledge and strong communication skills to build credibility with utility professionals and identify growth opportunities.

Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers. This position requires significant learning to be proficient with the industry, our products and the value it offers.

WHAT YOU WILL DO

• Work closely with customers to develop a deep understanding of their business and provide personalised technical guidance to push the capabilities of the Neara platform

• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practice

• Collaborate with Deployment and Customer Success teams to drive growth, establish standardised processes and technical support frameworks

• Conduct in-depth training sessions and tailored workshops tailored to customer needs

• Drive customer report configurations and integrations of datasets

• Assess and address gaps in deployment and best practices, translating them into action plans for improvement

• Uncover insights about client needs and opportunities to communicate back to sales teams

WHO YOU ARE

• Track record in technical implementation or solution engineering

• Exposure to account strategy, client management and communication within a large consulting organisation

• Demonstrated experience with programming and data integration, including macros or other software languages

• Natural problem solving and executive communication skills

• Self-motivated learner with ability to adapt quickly

• Previous exposure to utility design systems is highly advantageous

• Engineering degree valuable but not essential

WHAT WE ARE OFFERING YOU

• Competitive salary

• Meaningful ESOP

• Flexible working arrangements with a fully stocked office in Redfern.

• Regular office events

• The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

No agencies or third party service providers please

Questions? Email talent@neara.com