Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, builds and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition.

We’re excited to hire our first on-site Customer Success Engineer! This key role will serve as a technical advisor to enterprise-level customers, helping them maximize the value of our platform and uncover new opportunities for growth. You'll work closely with clients to understand their unique technical needs, offer strategic guidance, and identify areas for improvement.

We’re looking for someone with solid technical expertise, strong communication skills, and the ability to build trust with utility professionals. Your contributions will play a crucial role in driving both customer success and business growth.

What You Will Do:

• Partner with customers to deeply understand their business goals and provide tailored technical guidance to maximize the value and capabilities of the Neara platform

• Serve as a trusted technical advisor, helping customers evolve their use cases and apply best practices to maximize long-term value

• Collaborate with Deployment and Customer Success teams to drive growth, streamline processes, and develop scalable technical frameworks

• Design and deliver focused training sessions and workshops aligned with each customer’s goals and workflows

• Lead configuration of customer reports and integration of datasets to ensure alignment with customer priorities

• Identify emerging client needs and strategic opportunities, and share insights with sales teams to inform account growth and planning

Who You Are:

• Strong technical understanding of SaaS platforms and deployments

• Experience with account strategy and client management within a large consulting organization

• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions

• Strong communication skills, you can explain complex topics clearly

• A proactive problem-solver who thrives on finding creative solutions and empowers others to overcome challenges

• Familiar with utility design systems or physics, with an ability to leverage this knowledge to influence project outcomes

• An engineering degree is a plus but not essential

What we offer:

• Rare opportunity to work on cutting edge platform-led products and shape their evolution.

• Competitive compensation package, including equity

• Flexible hours and working arrangements

• Significant opportunity for career development and acceleration

• Excellent PTO, Healthcare and 401K program
  

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

Please note, you will require current and unrestricted working right to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

No agencies or third party service providers please