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Operations Associate

Neuron Mobility

Neuron Mobility

Melbourne VIC, Australia
Posted on Thursday, August 17, 2023

Neuron is the leading shared e-scooter company in Australia and New Zealand. Operating in 35 cities internationally we have expanded to the UK, and Canada where we are the fastest-growing e-scooter operator. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.

Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.

The Role

Reporting to the City Operations Manager, the Operations Associate is a core member of our local operations team, directly supporting daily operations planning and execution with a hands-on focus on ensuring operations in the city are running safely and effectively.

What You’ll Do

  • Responsible for daily execution of local ground operations, including deployment, battery swapping and other ad hoc operations tasks are completed.
  • Responsible to ensure ongoing operational optimisation, maximising the usage on our e-scooters and e-bikes whilst managing operational costs.
  • Hire, train, mentor and manage new and existing operational staff to build an effective local team.
  • Handle escalations, own root cause analysis and follow-through incidents to resolution.
  • As needed, assist operational staff with the deployment, maintenance, rebalancing and returning e-scooters to designated parking stations or high-demand areas.
  • Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met and conducted in a safe manner.

What You'll Need

  • Ability to interpret data to make informed operational decisions and improve business outcomes
  • Proficient in Excel & exposure to Tableau is advantageous
  • A hands-on approach to leadership - our Operations Associate will need to be comfortable managing "in the field" alongside their team members from time to time.
  • Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods.
  • Ability to lift, carry and manoeuvre 25-28 kg.
  • Self-starter who radiates positivity and possesses a "can-do" attitude
  • Demonstrated ability to deliver results in a complex operational environment.
  • Strong communication and organisational skills.
  • Passionate about delivering a seamless customer experience.
  • Experience in the mobility, transit, logistics, or tech start-up space is advantageous.
  • Strong leadership qualities with a knack for coaching and personal development, ideally positioned to assist the Operations Manager in day-to-day team and city oversight.

Our Values

Make It Happen

We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive

We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions

Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious

We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less

We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!

Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.
The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.