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Hybrid Supervisor (Workshop + Ground Operations)

Neuron Mobility

Neuron Mobility

People & HR, Operations
Adelaide SA, Australia
Posted on Monday, April 22, 2024

Neuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.

Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.

The Role

Operations Supervisor Hybrid is the hands-on leader for our Operations team, monitoring our Drivers and Warehouse Technicians. Primary KPIs for the Ground Operations component relate to the availability of our Neuron e-scooters and the ideal distribution of scooters in the city (rebalancing). The Primary KPIs for the Warehouse Operations component relate to the productivity of the warehouse technicians (RTG/hour) and inventory accuracy levels. The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the Operations Associate, an Operations Supervisor Hybrid may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives.

What you’ll do:

  • Perform basic administrative tasks, such as shift scheduling and manpower deployment planning.
  • Responsible for Operations and Workshop KPIs
  • Manage the Drivers in maintaining city availability (battery swaps), retrieving issues and returning scooters to the designated parking stations.
  • Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand.
  • Ensure timely pick up of assigned e-scooters from scooter consolidation areas.
  • Ensure the Operations team performs quality control and basic maintenance on the e-scooters.
  • Train new Operations staff members and Warehouse Technicians (conduct refresher training as necessary)
  • Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.
  • Develop and execute Neuron’s Warehouse Management strategy
  • Planning for and conducting monthly (or as required) stocktakes
  • Service and repair e-scooters
  • Represent Neuron as a positive brand ambassador.
  • From time to time, assist other operational cities in AU in carrying out the above duties

What you'll need:

  • A valid Open Class Driver Licence
  • Flexible work schedule with the ability to work weekends
  • Prior experience in warehouse operations would be advantageous, particularly in the mobility, transit or supply-chain space.
  • Prior mechanical experience with the ability to service and repair e-scooters, including comfort with lifting, carrying and manoeuvre 26-28 kg as needed.
  • Prior experience in stock planning and management.
  • A hands-on approach to leadership - our Operations supervisors will need to be comfortable managing “in the field” alongside their team members
  • Self-starter who radiates positivity and possesses a “can-do” attitude
  • Demonstrated ability to deliver results in a complex operational environment
  • Strong communication and people skills.
  • Ability to multi-task and keep up with a dynamic, fast-paced start-up.
  • A keen curiosity in shared mobility and a growth mindset.

Our Values

Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!

Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.
The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.