Customer Manager - Tech & Services
New Zealand Trade and Enterprise
Customer Service
Wellington, New Zealand
Posted on Oct 24, 2025
This role is based in our Wellington NZTE office.
Who are we:
New Zealand Trade and Enterprise (NZTE) is New Zealand’s international business development agency. We exist for one purpose – to grow businesses internationally, bigger, better, faster for the good of New Zealand. We use our extensive knowledge and global networks to help Kiwi businesses turn their global ambitions into reality.
An amazing opportunity to join the NZTE Wellington based Export Customer team has come up within our Tech & Services team.
What you’ll be doing
You will be joining the Manufacturing, Infrastructure, and Tech & Services team, working predominantly with companies in the technology and service sectors of varying sizes. Key tasks include partnering with leadership teams to define export goals, creating growth plans, identifying opportunities and challenges, maintaining accurate data, and ensuring your customers are supported throughout their export journey.
What you’ll need to be successful:
· Strong knowledge and networks within NZ's Tech & Services sector, ideally with SaaS and/or games development
· Experience operating in export markets
· Strategic and commercial awareness, analytical skills, customer focus, digital fluency, strong collaboration, and a results-driven mindset
· Advantageous: Connections in Wellington’s tech start-up/business community
· Networking skills required.
· Apply strategic and commercial expertise to match customer needs and business growth stages.
· Advise customers and maintain professional relationships, offering guidance and feedback as needed.
· Use digital tools and data skills to support NZTE objectives and stay current with tech trends.
· Collaborate with team members, participate in strategic projects, coordinate with external providers, and offer guidance.
Why you’ll love working here:
NZTE offers flexible work arrangements of 3 days in the office, a dynamic environment, and the chance to build valuable business networks with a talented, diverse team. Our collaborative approach supports delivering greater value to customers, this is your opportunity to make an impact.
This is your opportunity to lead with purpose in an organisation that champions innovation, inclusion, and community.
· Purpose-led impact: Help New Zealand businesses grow globally through data-driven insights and AI innovation.
· Inclusive culture: We celebrate your heritage, your aspirations, and your growth. From Matariki to Diwali, we honour the diverse cultures that make up our team.
· Flexible and whānau-friendly: Our hybrid working model and supportive policies help you balance work and life.
· Growth and development: Access leadership development, mentorship, and clear pathways for progression.
· Collaborative innovation: Join a team that values diverse perspectives and works together to solve complex challenges.
If this opportunity sounds like you and you want to be part of an organisation with a mission to support kiwi ingenuity around the world, we'd like to hear from you. For more info about the benefits and culture, visit: Life at NZTE
What’s next:
The Position Description can be found here: Customer Manager Please apply online attaching your resume and cover letter by Sunday 9 November at 11:59pm NZT.
This is an NZ Level 17 role.
Please note: The legal right to live and work in NZ is required to apply for this role.
We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.