One of our B2B SaaS portfolio companies building in the AI Agent space is looking for a Head of Customer Success to join the business, and help them scale their CS capabilities from the ground up.

Responsibilities

• Work with the Founders to shape the overall account management, renewal, and expansion strategy
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Build and own the process of customer onboarding, training, and support
• Drive expansion across multiple threads/verticals/use-cases in the business
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

Qualifications

• 7 to 10 years of experience
• Prior B2B SaaS Customer Success experience is critical
• Prior experience dealing with enterprise clients
• Somewhat with technical knowledge would be an advantage
• Technology or Start-up experience is nice to have
• Proactive and hustler mentality