One of our Fintech portfolio companies is looking for a hungry, dynamic Head of Customer Success to join the business and drive all onboarding, usage, and renewal programs for the business.

Responsibilities

• Work with the Founders to shape the overall account management, renewal, and expansion strategy
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Build and own the process of customer onboarding, training, and support
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

Qualifications

• At least 5 to 7 years of experience
• Prior B2B Customer Success experience is critical
• Prior experience dealing with BFSI clients would be an advantage
• Someone with technical knowledge would be an advantage
• Technology or Start-up experience is nice to have
• Proactive and hustler mentality