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Senior Strategic Account Manager



Sales & Business Development
San Francisco, CA, USA
Posted on Thursday, June 27, 2024

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings and employee hubs, including New York City, Boston, Los Angeles, Seattle, and more.

We are looking for a Senior Strategic Account Manager to transform Oura’s ambitious Human Performance enterprise strategy into real customer impact and rapidly expanding revenue. You’ll bring years of experience working with US Government agencies as well as your expertise in strategic selling to optimize the readiness of our customers and end users. Your domain expertise in Human Performance science, wearable technology and/or government procurement will enable you to drive the adoption of Oura’s technology into key programs in the US Government. You have the ability to quickly establish trusted relationships with key stakeholders and the savviness to navigate complex processes to drive impactful commercial results. You have a keen operational mindset, thriving in ambiguity to establish repeatable and scalable business processes.

What you will do:

  • Agency-Specific Sales Strategy Development: Develop and execute detailed account strategies tailored to the specific needs and operational procedures of the assigned US Government agency(ies). Understand and align with agency goals to enhance service member health and readiness through wearable technology. You have deep familiarity and an established relationship with one or more relevant Human Performance / Wearable programs in the Department of Defense (DoD).
  • Relationship Management and Expansion: You establish and maintain strong relationships with key decision-makers and influencers within your domain. You act as the primary point of contact for all communications, ensuring that the company’s products and services are meeting the agency’s needs.
  • Sales and Contract Oversight: Manage the entire sales cycle from prospecting and qualification to negotiation and contract closure in your domain. Ensure that contracts are executed efficiently and in compliance with DoD regulations and procurement procedures. Track and influence policies that create new funding and contracting vehicles that enable Oura’s growth.
  • Program Management and Expansion: Support Oura’s key customers and champions through to becoming programs of record. Working closely with Oura’s product and operations teams, develop business cases for new product development or new operational capabilities to support those programs. Identify opportunities for expansion within these strategic programs to increase the scale and scope of Oura within the agency. Collaborate with Oura advisors to inform and influence policy decisions that lead to wearable adoption in DoD agencies.
  • Feedback Loop and Product Enhancement: Gather feedback from DoD stakeholders as well as end-users and collaborate with the product development team to drive product improvements and innovation tailored to the agency’s specific requirements.
  • Reporting and Performance Metrics: Monitor and report on account status, including pipeline and sales figures, project progress, and client satisfaction, adjusting strategies as necessary to meet targets.
  • Team Collaboration and Leadership: Work closely with other business development, sales, marketing, operations and product teams to ensure a unified approach to meeting our customers’ needs. Provide leadership and guidance to colleagues. Be an internal expert on DOD culture, structure and operating procedures.